There have been multiple issues with Artesian Water .
- Multiple water leaks at multiple dozens of Artesian Water valves over the past several years in the terrace .
Most of these repairs have taken months to be addressed by Artesian Water & months for work to be completed
- Ongoing issues regarding reconstruction during the Artesian Water Main Renewal Project
During the current Brookland Terrace Water Main Renewal project , gas line were broken that home owners had to notify your crews about , lack of silt fences , no traffic control , cars blocked in drive ways , water turned off with out notice , tree roots were cut with a it will be ok . With clean up and restoration staples improperly inserted , improper grading , silted up storm drains , curbs walkways & steps improperly redone , walls half redone & this is just a sampling .
- Artesian Water shutting off service with out doing three late notices as required by the Public Service Commission tariff .
From what we have been able to gather after talking with Public Service Commission , Artesian Water is required to do at least three notices , a Letter , Door Hanger , Phone Calls speaking with a person or with messages left would all count as a notice .
There is also at least a thirty day grace period of sorts for this notice process to take place .
It has been brought to our attention that multiple homes in Brookland Terrace had water service shut off by Artesian Water with out receiving a bill , nor the required three notices , & inside of the required 30 day grace period of the due date , charging a $100 reconnection fee .
If any one has had issues with Artesian Water or know of others that have in any of the above matters please let us know .
We would like to have as complete a picture as possible as we can move forward rectifying the ongoing issues with Artesian Water .
Link to May Post :Water Leak Reported 13 May 2011 at Vermont & Armstrong Ave .
For those of us who had forgotten it had last rained 0.22 " on the 6th of May
Here is the text of the Artesian Water Company Response to Public Service Commission :
Bills for Brookland Terrace customers were sent on June 20, 2011. To avoid penalties, payment must have been received by July 15, 2011. The Shut-Off Notice was sent on July 19, 2011 with a “Must be Paid By” date of August 2, 2011 to avoid disconnection. A recorded phone message was sent to all who were delinquent on August 4, 2011, except for the very few who have not provided us with a phone number. This call is a courtesy call not required by tariff. A review of customer phone calls during the period in question shows there were nine phone calls from residents of Brookland Terrace having to do with disconnected service due to non -payment. Of the nine calls, six calls were to report payment had been made and asking when reconnection would occur, two asked for extensions which were granted and one stated he did not receive the shut off notice that was mailed to him July 19, 2011. A courtesy call could not be made to this customer because he had not provided a phone number. Elaine Christopher Artesian Water
The specific portion of PSC tariff dealing with delinquent Artesian Water bills
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